Practical support around your equipment purchase
Commercial equipment rarely ends at the product price. Precision can help clarify the model, services, freight, delivery and next steps that apply to your order.
Equipment Advice and Project Support
Compare capacity, footprint, utilities and features before you commit.
Finance
Explore approved finance pathways for eligible equipment.
Freight and Delivery
Confirm an appropriate delivery option for the product and site.
Installation and Commissioning
Coordinate the next steps required to put equipment into service.
Warranty and After-sales
Understand the manufacturer process and who to contact.
Service and Repairs
Ask about available support for your equipment and location.
How it usually works
Tell us what you need
The venue, the equipment, what you are replacing and any timing you are working to.
Confirm product and site
We check dimensions, services, clearances and access against the models under consideration.
Review price and freight
You receive a written quote covering the equipment, the delivery method and what is excluded.
Arrange supply and support
We coordinate dispatch and the next steps required to put the equipment into service.
Detail by service
Whether you are replacing one machine or reviewing several areas of a venue, the right shortlist begins with output, workflow, available services, dimensions and budget.
Design consultancy, kitchen planning and equipment supply are available to local and interstate customers across Australia. We can help with a single replacement item, a kitchen upgrade or equipment for a new venue.
- Product selection and comparison
- Equipment schedules and multi-item quotes
- Review of plans, dimensions and service information
- Supplier coordination
- Freight and delivery planning
- Installation and commissioning coordination
Explore equipment finance through SilverChef Rent-Try-Buy. We can help you choose equipment for your venue, while SilverChef provides the finance information and application process. Visit our Finance page to learn more, use the calculator or start an application.
Finance is provided by SilverChef and is subject to its eligibility criteria, approval, terms and fees. Precision Commercial Hospitality Equipment does not provide financial advice. Refer to SilverChef for current product information and application requirements.
Commercial equipment may require pallet freight, a tail-lift, a loading dock or delivery from a supplier warehouse. We confirm the suitable option using your postcode, packed item details and the access available at your site.
Delivery is calculated after ordering. Please contact us if you wish to discuss prior.
- Parcel or standard freight. Suitable smaller items that travel safely through a general network.
- Commercial pallet freight. The usual method for larger equipment shipped on a pallet.
- Tail-lift delivery. Where a site has no dock or forklift, subject to availability at your address.
- Supplier-direct dispatch. Some equipment ships from the supplier warehouse rather than through us.
- Local delivery or collection. Available for selected items in our own area.
- Manual delivery quote. Bulky, fragile, complex or remote orders are quoted individually.
- Is there a loading dock or forklift?
- Is a tail-lift required?
- Are there steps, narrow doors, lifts or restricted access?
- Does delivery mean kerbside, ground-floor placement or another service?
- Who will receive and inspect the item?
Important. Freight is separate from positioning, installation, connection, commissioning, unpacking and removal of crates or packaging unless those services are expressly included in your written quote.
Commercial equipment may require qualified electrical, gas, plumbing, refrigeration or ventilation work. Confirming services, clearances and access early helps avoid delays on delivery day.
Installation and commissioning arrangements can be discussed for your project. For interstate customers, we can work alongside your local trades to coordinate installation requirements on a case-by-case basis.
- Electrical supply, phase and available capacity confirmed
- Gas type, pressure and connection point confirmed
- Water inlet, pressure and drainage confirmed
- Clearances, ventilation and canopy coverage checked
- Floor loading and final position agreed
- Access route measured from the delivery point
Important. Precision supplies equipment. Licensed electrical, gas, plumbing and refrigeration work must be carried out by appropriately qualified trades. Manufacturer installation documents are provided for reference and do not replace qualified advice.
Products are covered by the applicable manufacturer's warranty. Terms and service processes vary by brand and product. If equipment purchased through Precision develops a fault, email sales@precisionche.com.au with the details below so we can log your enquiry and help with the next steps.
- Brand, model and serial number
- Invoice or proof of purchase
- Installation and commissioning details
- Photos or video of the issue
- Description of the fault, any error code and when the problem occurs
- Site contact and access details
If your order arrives damaged, please email photos and a description of the damage to sales@precisionche.com.au within 48 hours of delivery.
Important. Manufacturer warranty terms apply to each product and differ between brands. Nothing on this page limits your rights under the Australian Consumer Law.
Email sales@precisionche.com.au with the brand, model, serial number, location and fault, along with your invoice or proof of purchase and photos of the issue. We will confirm the support pathway available for that equipment and area.
For general enquiries, call 0488 111 152 or email us between 8:00am and 5:00pm, Monday to Friday. Onsite consultations can be arranged by appointment.
- Brand, model and serial number
- Site address and access details
- Description of the fault and any error code
- When the fault occurs and how often
- Whether the equipment is within warranty
- Photos or a short video if available
Important. Where field service is not available directly for your equipment or location, we can help identify the appropriate manufacturer or service contact. Service coverage, supported brands and response times are confirmed case by case.
What Precision does and does not do
Precision supplies commercial equipment and coordinates the steps around it. Licensed electrical, gas, plumbing and refrigeration work is carried out by appropriately qualified trades. Where field service is not available directly for your equipment or location, we can help identify the appropriate manufacturer or service contact.
Discuss your requirements.
Tell us what you are planning and we will confirm which parts of this we can help with directly.