Commercial hospitality equipment advice from the Port Macquarie region, NSW
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Precision Commercial Hospitality Equipment

Terms of sale

PRECISION COMMERCIAL HOSPITALITY EQUIPMENT

TERMS AND CONDITIONS

  1. These Terms and Conditions form part of any agreement or contract entered into for the supply of any goods or services by Precision Commercial Hospitality Equipment to a customer.
  2. These Terms and Conditions may be amended by Precision Commercial Hospitality Equipment at any time by updating them on our website. You should review these Terms and Conditions each time you access our website. By continuing to use and access our website you agree to be bound by the amended Terms and Conditions.
  3. No alterations or cancellation of any Terms and Conditions will be accepted, unless agreed to in writing by Precision Commercial Hospitality Equipment.

DELIVERY

  1. Precision Commercial Hospitality Equipment uses third-party couriers for its delivery services. Delivery times and delivery dates quoted are estimates only, standard delivery times are Monday to Friday 8:00am to 5:00pm.
  2. Precision Commercial Hospitality Equipment will not be held responsible for any loss incurred by a customer due to a delay in delivery of equipment where the delay has been caused by a third party or a result of bad weather or any other causes beyond the control of Precision Commercial Hospitality Equipment.
  3. Precision Commercial Hospitality Equipment shall incur no liability if the delivery of a product is hindered by any matter whatsoever beyond Precision Commercial Hospitality Equipment’s control and in particular, without prejudice to the generality of the foregoing, by act of fire, flood, subsidence, sabotage, accident, strike, or lockout and Precision Commercial Hospitality Equipment shall not be liable for any loss or damage resulting therefrom suffered by the customer.
  4. Customers must ensure delivery access is always available at a customer’s location. If access is not available at an agreed time of delivery, the courier may have to return at a later time resulting in an additional delivery fee, or the delivery may be cancelled at the discretion of Precision Commercial Hospitality Equipment. Payment of the invoice will still be required.
  5. Products will be delivered to the ground floor, kerbside or loading dock unless otherwise requested. No allowance has been made for drop-off positioning, Installation, connection, unpacking or removing crates or packing material. This service can be provided for an extra charge. Site to site service is also available on request.
  6. Prices DO NOT include delivery charges or insurance.
  7. Freight quotes will be supplied upon request or confirmation of order.
  8. Delivery prices are subject to variation without notice.

INSURANCE

  1. Precision Commercial Hospitality Equipment shall not be responsible for the loss or damage to any items once delivered to the customer. Customer agrees to indemnify, defend and hold Precision Commercial Hospitality Equipment and its affiliates and their respective employees, representatives, agents and independent contractors harmless from any claims, injuries, losses or damages (including personal injury, wrongful death, and attorney’s fees) arising from or related to the damage or loss of a product, unless such loss or damage was caused solely by the gross negligence or wilful misconduct of Precision Commercial Hospitality Equipment.
  2. Risk and title of products passes to the customer when the products are dispatched from the suppliers. The customer assumes all risk and liability for loss, damage, injury to persons and property of the products or their use and possession.
  3. It is the responsibility of the customer to obtain insurance, if required.

CLAIMS

  1. Claims for damaged products must be made within 48 hours of receiving the delivery of products ordered.
  2. Proof of damage must be provided with contemporaneous photos and a description of the damage. Please email all evidence to sales@precisionche.com.au within 48 hours of receiving the delivery of products ordered.
  3. The manufacturer will have the sole discretion of either repairing or replacing the damaged products.

RETURNS / REFUND

  1. Refunds for change of mind are not accepted.
  2. Direct product exchanges are not offered. If a customer wishes to cancel an order in transit or return a product within 7 days of purchase to select an alternative item, applicable freight fees and a 35% re-stocking fee will be deducted from the refund.
  3. Products might be returned if they are not of an acceptable quality or have suffered a major failure. However, refunds will be subject to the return policies and warranties of the manufacturers.
  4. If a product is approved for return to the manufacturer, all associated return freight and shipping costs shall be paid by the customer, excluding valid warranty returns. For warranty-related returns, please refer to the applicable manufacturer warranty terms and conditions.
  5. Except where required by law (such as under the Australian Consumer Law), Precision Commercial Hospitality Equipment is not responsible for any loss, damage, or costs caused by a delay in receiving your refund.
  6. All orders are final and there will be no refunds or returns unless one of the above exceptions apply.

CUSTOMER'S RESPONSIBILITY

  1. It is the customer's responsibility to ensure that the products ordered are suitable for the use intended. The customer has not relied on advice or information supplied by Precision Commercial Hospitality Equipment or its staff in relation to application or use of the products.
  2. To the maximum extent permitted by law, Precision Commercial Hospitality Equipment and its officers, employees, and agents exclude all liability (including liability in negligence) for any loss, damage, cost, or expense incurred as a result of reliance on information contained on or accessed through this website. While reasonable efforts are made to ensure content is accurate and up to date, information is provided on a general basis only and may contain errors or omissions. You should obtain independent professional advice tailored to your specific circumstances before taking or refraining from any action based on website content.

DEPOSIT AND PAYMENT

  1. To secure an order for goods or equipment from Precision Commercial Hospitality Equipment, the customer agrees to pay a deposit of at least 20%.
  2. The Customer has to pay the balance in full and then take delivery of the goods. Failure to pay the balance within agreed time frame will result in cancellation of the order and the customer will forfeit the deposit (unless a prior arrangement has been agreed between Precision Commercial Hospitality Equipment and the customer).
  3. Precision Commercial Hospitality Equipment will not dispatch the products until the balance of the purchase price is paid in full and the funds have cleared.

GOODS AND SERVICES TAX

  1. All prices advertised on the website are exclusive of GST unless otherwise stated.
  2. GST is payable on all goods and services quoted on the website and will be included in the invoice.

PRICES

  1. Prices of products and other charges displayed on the website are current at the time of display. The prices are subject to variation without notice.
  2. Precision Commercial Hospitality Equipment will not be liable for any change in price not advertised on the website. Precision Commercial Hospitality Equipment will always attempt to be as accurate as possible with its product descriptions and pricing.
  3. All images and photos on the website are for display purposes only, some models and items may vary.
  4. An invoice will be sent to the customer displaying all charges, payment in full is required before dispatch.

WARRANTY

  1. All products sold on the Precision Commercial Hospitality Equipment website are covered by the manufacturer’s warranty. Any warranties given provide you with benefits in addition to the Australian Consumer Law rights and remedies. When provided, the warranty period, provisions and the person providing the warranty relating to your purchase vary according to the product you have purchased. Please refer to the manufacturer’s terms and conditions to determine the warranty term and warranty conditions for your purchase.
  2. As a third-party seller, Precision Commercial Hospitality Equipment is not responsible for the repair or replacement of faulty equipment. Responsibility for repairing or replacing equipment rests solely with the manufacturer or wholesaler in accordance with their warranty terms. However, we will assist customers in lodging service requests and calls to the appropriate supplier. Please review the manufacturer's warranty terms or visit their website prior to purchase for further information.

Last updated: 8 Nov 2026.